Wake County has seen a limited impact to services for residents amid the global IT outage. Public safety such as Wake County EMS, Wake County Fire Services and the Wake County Sheriff's Office are operating with no delays or issues.
In response to the outage, Wake County activated the Emergency Operations Center at 5 a.m. today. The County has established multiple restoration stations where staff can bring their laptops to be fixed, and mobile IT teams are addressing impacted desktop computers at all County locations.
“We made the call to activate our EOC quickly this morning to provide support to our more than 4,000 employees and 8,400 devices to mitigate any impacts from this outage to our residents,” said Darshan Patel, Wake County Emergency Management Operations Manager. “All of our servers are operating normally and the restoration stations have been open to staff since 9 a.m. We hope to have all affected County employees back online quickly.”
Departments such as the Register of Deeds Office, Board of Elections, Tax Administration and Public Health clinics are open, but customers may experience longer wait times than usual. The Permit Portal, the County’s 24-hour permitting system, is functioning normally.
Wake County Public Libraries are open but some locations are experiencing outages and interruptions to services, including public computers and checking out materials. Please call your local library before visiting.
Wake County leadership will continue to monitor the situation and share important updates with the community through wake.gov and our social media channels.
