!["Voice of the Customer", "La Voz Del Cliente", with overlapping word bubbles](https://s3.us-west-1.amazonaws.com/wakegov.com.if-us-west-1/s3fs-public/styles/max_1300x1300/public/images/2023-07/voc-banner.jpg?itok=7caDqh-c)
The Wake County Consumer Experience team helps customers navigate our large organization and we strive to provide great customer service in everything we do.
Great customer service starts with your feedback! We created the Voice of the Customer system to allow our customers multiple ways to give feedback on service experiences.
Our Voice of the Customer system allows you to file a complaint, share a positive experience or give us feedback. If you have a concern or complaint about agency services, you have the right to file a complaint and ask for help reaching a resolution. We take all complaints seriously and will work with you to resolve them as quickly as possible.
- Language Interpretation and Translation – We help people who do not speak English as their primary language get verbal interpretation and written translation of vital documents when necessary.
Do not file protective services reports here!
To report child abuse or neglect, call 919-212-7990
To report adult abuse or neglect, call 919-212-7264
¡NO ENTREGUE AQUÍ REPORTES DE SERVICIOS DE PROTECCIÓN!
Para reportar abuso o descuido de menores, llame al 919-212-7963
Para reportar abuso o descuido de adultos mayores, llame al 919-212-7264
File a Complaint
Transportation Feedback
Share a Compliment
Center Surveys
Generic Center Survey
Eastern Regional Center
Western Health & Human Services
Southern Regional Center
Departure Drive Center
Northern Regional Center
You can also submit your feedback in person at multiple Health and Human Services locations. Just look for the Voice of the Customer box and fill out an info card.
Contact Us
Wake County Consumer Experience Management
Phone: 919-212-7155
Fax: 919-857-9211
PO BOX 46833
Raleigh, NC 27620-6833